Terms of Use

These Terms of Use ("Terms") govern access to and use of the OpsView service at opsview.si (the "Service") provided by NetSeg Pty Ltd ("NetSeg", "we", "us", or "our").

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service for an organisation, you confirm you have authority to bind that organisation, and "you" includes that organisation.

If you do not agree, do not use the Service.

These Terms are for the OpsView SaaS product only. They are separate from NetSeg consulting engagement terms on netseg.io.

1. The Service

1.1 What OpsView is. OpsView is an online OT and cyber incident coordination platform. It is not an AI advisor. It connects, read-only, to a visibility tool you use (for example Claroty xDome) with an API key you supply.

1.2 Not advice, and no compliance guarantee. The Service is not legal advice, safety engineering advice, or guaranteed compliance with any law or standard (including the SOCI Act, IEC 62443, NIST CSF, or AESCSF), and it is not a substitute for qualified professional consulting, engineering, or operational judgement. You remain solely responsible for decisions affecting your people, plant, and systems, including operational and safety decisions.

1.3 No write access and no control of your plant. The Service reads from the visibility tool you connect. It does not write to that visibility tool. It does not write to, or control, any plant device or control system. Nothing is installed on the plant network.

1.4 Changes. We may change features, free tier limits, and the Service over time. We will try not to remove core paid functionality without notice, but continuous improvement means the product will evolve.

2. Accounts and eligibility

2.1 You must provide accurate registration details and keep them current.

2.2 You are responsible for safeguarding login credentials and for activity under your account.

2.3 Notify us promptly of unauthorised access.

2.4 One person per login unless we provide team or organisation seats you have paid for (or that are included in your plan).

2.5 We may refuse, suspend, or terminate accounts that appear abusive, fraudulent, or in breach of these Terms.

3. Plans, fees, and trials

3.1 Free or freemium features may be offered with usage limits. We may change those limits with reasonable notice where practicable.

3.2 Paid plans are charged in AUD unless stated otherwise, exclusive of GST. GST will be added where applicable.

3.3 Subscription fees are billed in advance for the billing period shown at checkout (or in your order).

3.4 Unless stated otherwise at purchase, subscriptions renew automatically until cancelled. Cancel before the renewal date to avoid the next charge.

3.5 Except where Australian Consumer Law requires otherwise, fees are non-refundable once a paid period has started (including unused free-tier overages converted to paid use), unless we say otherwise in writing.

3.6 We may change prices for future periods with notice. Price changes do not affect a prepaid period already paid.

3.7 Late or failed payment may result in suspension of paid features.

4. Your content and data

4.1 Customer Content. You retain ownership of content you submit to the Service (site and process context, uploads, notes, and other materials you enter) ("Customer Content").

4.2 Licence to us. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely as needed to provide, secure, and improve the Service for you (including infrastructure subprocessors that host the Service).

4.3 Your responsibility. You must not submit content you do not have rights to use, or content that is unlawful. You supply the visibility-tool API key used to connect the Service. Do not submit other secrets you are not willing to process via our infrastructure providers (passwords, private keys, or personal information of others without a lawful basis).

4.4 No ownership claim. We do not claim ownership of your Customer Content, or of data held in your visibility tool. Subject to these Terms, you may use information the Service displays for your internal business purposes.

4.5 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

5. Acceptable use

You must not:

• Misuse the Service or attempt to disrupt, probe, or bypass security or rate limits
• Reverse engineer the Service except to the extent that restriction is prohibited by law
• Use the Service to develop a competing product using our non-public materials, or systematically extract data from the Service
• Upload malware or attempt unauthorised access to other tenants' data
• Use the Service for unlawful purposes, or to provide regulated professional advice you are not permitted to give
• Resell or white-label the Service without our written agreement
• Represent the Service, or information it displays, as certified compliance, audit sign-off, or NetSeg professional consulting work product unless we have a separate consulting engagement

We may investigate and suspend access for suspected breaches.

6. Intellectual property

6.1 We (and our licensors) own the Service, software, branding, and all related IP, excluding Customer Content.

6.2 We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription (or free access period) in accordance with these Terms and your plan.

7. Privacy

An OpsView Privacy Policy is not published on this site yet. These Terms are not a privacy policy. To ask about personal information, email contact@opsview.si.

8. Third-party services

The Service depends on third-party infrastructure. Availability of those providers is outside our full control. Features may be unavailable or degrade if a provider fails.

The visibility tool you connect (for example Claroty xDome) is your third-party service. Its terms apply to that tool. We do not operate it. We read from it only, with the API key you supply, and we do not write to it.

9. Warranties and Australian Consumer Law

9.1 We will provide the Service with due care and skill consistent with a small SaaS business offering an OT and cyber incident coordination platform.

9.2 To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of uninterrupted availability, fitness for a particular purpose, or non-infringement beyond what we expressly state.

9.3 Nothing in these Terms excludes Non-Excludable Rights under the Australian Consumer Law ("ACL") or other laws that cannot be excluded.

9.4 If you acquire the Service as a consumer or where ACL guarantees apply and cannot be excluded, our liability for breach of a non-excludable guarantee is limited (where permitted, including under ACL s64A for business purchases of services) to re-supply of the Service or payment of the cost of re-supply.

10. Limitation of liability

10.1 To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms is capped at the greater of: (a) AUD $100; or (b) the fees you paid us for the Service in the 12 months before the claim arose.

10.2 To the maximum extent permitted by law, we are not liable for indirect, consequential, special, incidental, or punitive loss, including loss of profits, revenue, data, goodwill, business opportunity, production downtime, or safety or operational incidents, even if advised of the possibility.

10.3 Clauses 10.1 and 10.2 do not apply to liability for fraud, wilful misconduct, death or personal injury caused by our negligence, or Non-Excludable Rights.

10.4 You remain responsible for operational, safety, and compliance decisions. The Service does not operate your plant. You will independently verify information it shows before relying on it for those decisions.

11. Indemnity

You indemnify us against claims, losses, and reasonable costs arising from: (a) your Customer Content; (b) your misuse of the Service; (c) your breach of these Terms; or (d) your violation of law or third-party rights — except to the extent caused by our negligence or wilful misconduct.

12. Suspension and termination

12.1 You may stop using the Service and cancel a subscription in accordance with your plan's cancellation flow (or by emailing us if no self-serve cancel exists).

12.2 We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, create security risk, or if we must do so by law.

12.3 We may discontinue the Service with reasonable notice where practicable. If we discontinue a prepaid paid plan for convenience (not for your breach), we will refund the unused prepaid portion on a pro-rata basis.

12.4 On termination, your right to access the Service ends. We may delete Customer Content after a reasonable period, except where retention is required by law. Export features, if available, should be used before cancellation.

13. Dispute resolution and governing law

13.1 These Terms are governed by the laws of Victoria, Australia.

13.2 The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

13.3 Before commencing court proceedings (other than for urgent injunctive relief), the parties will attempt good-faith negotiation for 14 days after written notice of a dispute.

14. General

14.1 Entire agreement. These Terms are the entire agreement for the Service and supersede prior understandings about the Service.

14.2 Changes to Terms. We may update these Terms by posting a new version on opsview.si. Material changes will apply from the stated effective date. Continued use after that date constitutes acceptance, except where acceptance must be obtained differently by law.

14.3 Assignment. You may not assign these Terms without our consent. We may assign to a related body corporate or successor as part of a corporate transaction on notice.

14.4 Severability. If a provision is unenforceable, the rest remains in effect.

14.5 No partnership. Using the Service does not create a partnership, employment, or consulting engagement with NetSeg unless separately agreed in writing.

14.6 Notices. We may notify you via the Service or your account email. You may notify us at contact@opsview.si.

Acceptance

By using the Service you agree to these Terms.

Effective 11 November 2026